Privacy Policy

Effective Date: 4th May 2026

1. Introduction

This Privacy Policy outlines how Reliance Forest Fibre Pty Ltd (“we”, “our”, “us”) collects, uses, discloses and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What Personal Information We Collect

Name
Email address
Phone number
Business details (if provided)
Information submitted through contact forms
Technical data such as IP address, browser type, and device information
Website usage data via cookies and analytics tools

3. How We Collect Personal Information

When you complete a contact form
When you contact us via email or phone
When you browse our website
Through cookies and tracking technologies (including Google Analytics)

4. Why We Collect and Use Your Information

Respond to enquiries
Deliver services
Improve website performance
Monitor traffic
Comply with legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website and to analyse how our website is used.

We use third-party services such as Google Analytics to collect information about website usage.

This may include:

Pages visited and time spent on pages
Device and browser information
Approximate location
IP address (which may be anonymised)

This information helps us analyse website traffic and improve our services.

Information collected may be shared with these third-party providers and stored on servers located outside Australia.

You can control or disable cookies through your browser settings.

6. Disclosure of Personal Information

We may disclose your personal information to:

Hosting providers
Analytics providers
IT support services
Professional advisers
Authorities where required by law

7. Overseas Disclosure

Some services we use may store data outside Australia. By using this website, you consent to this.

8. Data Security

We take reasonable steps to protect your data, however no system is completely secure.

9. Access and Correction

You may request access or correction of your personal information by contacting us.

10. California Privacy Rights

We do not sell personal information as defined under applicable privacy laws.

If your browser sends a Global Privacy Control (GPC) signal, we will treat this as a request to opt out of any sale or sharing of personal information where applicable.

11. Contact Us

Reliance Forest Fibre Pty Ltd
Email: notification@relianceff.com.au
Phone: (03) 6331 2659

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us using the contact details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au/
Phone: 1300 363 992